Skip to main content

How to submit a ticket

Updated

Open the Help Desk Page

  1. Locate the Kriete Helpdesk link:
    • Find the link on your desktop, usually available on the company intranet or through a specific link provided by IT.
  2. Open the Help Desk page:
    • Double-click the link to access the Help Desk page.
  3. Hit Submit a Request in the top Right corner
    • When the drop-down pops up, choose the department you need help from

Enter Your Email

  1. Email Address:
    • In the provided field, type in your email address.

Subject Field

  1. Brief Description:
    • In the Subject field, enter a brief description of your problem.

Select Urgency

  1. Urgency Level:
    • From the dropdown labeled “How urgent is this problem?”, select the urgency level for your issue.

Choose Your Location

  1. KTC Location:
    • In the dropdown titled “KTC Location,” select your current location.

Category of Support

  1. Support Category:
    • Choose the appropriate “Category of Support,” such as Password Reset or another relevant option.

Detailed Description

  1. Description Box:
    • Provide a detailed account of your problem, including:
      • How the problem occurred.
      • How long it has been happening.
      • Any other relevant information.

Computer ID

  1. Add Computer ID#:
    • Enter your Computer ID#, which can be found on your desktop. It will look something like “1234-AAA-AAA.” Only the number portion is needed in this field.

Attach Screenshots (if applicable)

  1. Attach Screenshots:
    • If you have any screenshots that illustrate the issue, you can attach them at the bottom of the page.

Submit Your Ticket

  1. Submit:
    • Once all fields are filled out, click the Submit button to send your ticket.

If you have any further questions or need additional assistance, please don't hesitate to reach out!

Related articles